Privacy Policy

Effective Date: July 21, 2026

Business Name: Channn’s Custom Creations

At Channn’s Custom Creations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal details when you visit our website, place an order, or communicate with us.

1. Information We Collect

To fulfill your orders and provide a personalized experience, we may collect the following information when you place an order or contact us:

  • Personal Identification: Your name, email address, phone number, and billing/shipping address.

  • Customization Details: Any custom names, dates, text, design preferences, or specifications you provide for your handmade crafts, tote bags, or car freshies.

  • Payment Information: Payment details (e.g., credit card information, PayPal details) are processed securely through our third-party payment processors. We never store or have access to your full credit card details.

  • Technical & Usage Data: Basic technical data collected automatically when you browse our site (such as IP addresses, browser types, and cookies to enhance site functionality).

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

  • Fulfilling Orders: Crafting, personalizing, packaging, and shipping your resin items, custom tote bags, and car freshies.

  • Customer Support: Communicating with you regarding order updates, tracking details, or clarifying customization requests.

  • Marketing Communications: If you opt-in to our newsletter or promotional updates, we may send you news about sales, new scent drops, or product launches. You can opt out at any time.

  • Legal & Tax Compliance: Maintaining accurate business records for accounting and tax obligations.

3. Sharing Your Information

We value your trust and do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our business, such as:

  • Shipping Carriers: Postal and delivery services (e.g., USPS, UPS) to deliver your packages.

  • E-Commerce & Payment Processors: Platforms that securely handle website operations, checkout, and transaction processing.

  • Legal Requirements: If required by law, subpoena, or government regulation, we may disclose information to comply with legal obligations.

4. Data Security & Retention

  • We implement standard security measures to keep your personal information safe.

  • We retain your personal data only for as long as necessary to fulfill your order, resolve disputes, and maintain accurate tax and accounting records.

5. Cookies & Tracking

Our website may use cookies and similar tracking tools to keep track of your shopping cart, remember your preferences, and improve your overall browsing experience. You can choose to disable cookies through your web browser settings, though some site features may not function as intended.

6. Your Rights

Depending on your location, you have the right to:

  • Access, update, or correct the personal information we hold about you.

  • Request the deletion of your personal data (subject to legal or tax record-keeping requirements).

  • Opt out of receiving marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns regarding your privacy or how your information is handled, please reach out to us via our contact form.