Return, Refund & Exchange Policy

Effective Date: July 21, 2026

Business Name: Channn’s Custom Creations

Thank you for shopping with Channn’s Custom Creations! Because our products are handmade and often made-to-order, we have specific guidelines regarding returns, refunds, and exchanges. Please review the policy below before placing your order.

1. Custom & Personalized Items (Final Sale)

  • All custom and personalized sales are FINAL. This includes items with custom text, names, dates, specific color choices, or custom design requests for resin crafts, tote bags, and car freshies.

  • Once production on a custom order has begun, it cannot be canceled, refunded, exchanged, or returned.

  • Accuracy Check: Please double-check all spelling, design choices, and shipping details at checkout. We craft your items using the exact details provided with your order.

2. Non-Custom / Standard Items

If you purchased a standard, non-personalized item:

  • Exchanges & Returns: You may request a return or exchange within 7 days of delivery.

  • Condition: Items must be unused, unwashed, and in their original, undamaged condition and packaging.

  • Shipping Costs: The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

3. Damaged, Defective, or Incorrect Orders

We take great care in handcrafting and packaging your items, but we know accidents can happen in transit! If your order arrives damaged, defective, or incorrect, we will make it right.

What to do:

  1. Contact us within 48 hours of delivery.

  2. Email us at customize.me@channnscustomcreations.com with:

    • Your order number

    • A clear description of the issue

    • Photos showing the damaged/incorrect item AND the original packaging

Resolution:

  • Once verified, we will issue a replacement at no extra cost to you. If a replacement cannot be made (e.g., a one-of-a-kind resin piece or retired freshie scent), a full refund or shop credit will be offered.

4. Exceptions & Non-Returnable Scenarios

Refunds or exchanges will not be granted for:

  • Normal handmade characteristics (such as slight color variations or micro-bubbles in resin).

  • Damage caused by improper care or misuse (e.g., car freshies melting due to direct contact with vehicle dashboards, or resin items damaged by heat/dishwashers).

  • Delays caused by postal carriers or packages marked as "Delivered" by the carrier but reported missing (please contact your local post office for carrier delays).

  • Incorrect shipping addresses supplied by the buyer at checkout.

5. Refund Processing Time

If a refund is approved:

  • It will be processed back to your original payment method within 5–7 business days.

  • Please note that processing times may vary depending on your financial institution.

Questions about your order?

We're always happy to help! Reach out to us via our contact form!