Shipping Policy

Effective Date: July 21, 2026

Business Name: Channn’s Custom Creations

Thank you for supporting our small business! Every item at Channn’s Custom Creations is handcrafted with love and care. Please review our shipping practices below to understand how and when your order will arrive.

1. Processing & Turnaround Times

Because all of our items are made by hand, orders require processing time before they are packaged and shipped.

  • Standard / In-Stock Items: Processed and shipped within 3–5 business days.

  • Custom & Personalized Orders: Processed and shipped within 7–14 business days (excluding weekends and holidays).

  • Resin Curing Notice: Custom resin pieces require a full curing process to set and harden properly for durability. We will never rush a curing period at the expense of product quality.

Note: Processing time is separate from shipping time. You will receive a shipping confirmation email with tracking details once your label has been created.

2. Shipping Rates & Carrier Options

  • Shipping rates are calculated at checkout based on package weight, dimensions, and delivery destination.

  • We primarily ship via USPS (Ground Advantage or Priority Mail) and UPS, depending on the shipping option selected at checkout.

  • Transit times generally range between 2–6 business days after the order has been handed off to the carrier, depending on your location.

3. Order Tracking

Once your order ships, you will receive an automated email containing your tracking number. Please allow up to 24–48 hours for the shipping carrier to scan your package and update the tracking status on their website.

4. Shipping Address Accuracy

  • Please double-check your shipping address prior to completing checkout. We ship to the exact address provided.

  • If you notice an error in your shipping address, please contact us immediately at customize.me@channnscustomcreations.com If your order has not yet shipped, we will happily update it for you.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the re-shipping costs.

5. Lost, Stolen, or Delayed Packages

  • Carrier Delays: Once a package has been accepted by the carrier, transit times are beyond our control. We are not responsible for delays caused by postal severe weather, peak holiday seasons, or carrier disruptions.

  • Marked as "Delivered": If your tracking states "Delivered" but you haven't received your package:

    1. Check around your porch, side doors, garage, and with neighbors.

    2. Wait 24 hours (carriers sometimes pre-scan packages as delivered shortly before actual drop-off).

    3. Contact your local post office or delivery station directly to locate the package.

  • Lost Packages: If your package is confirmed lost in transit by the carrier, please reach out to us so we can assist you in filing a claim.

Need Help With an Order?

If you have questions about your shipment or need an update on your order status, feel free to contact us via our contact page.